Data Protection Complaints Procedure
At Han Kun LLP, we are committed to protecting your personal data and processing it lawfully, fairly and transparently in accordance with applicable UK data protection legislation.
If you have any concerns about how we have collected, used or otherwise processed your personal data, we encourage you to let us know so that we have the opportunity to investigate and address those concerns.
We do not charge for handling complaints.
Raise Your Concern Directly with Our Team
If your concern relates to an ongoing matter, we encourage you to raise it first with the person handling your matter.
If you do not feel able to raise your concern with the person handling your matter, or if the issue has not been resolved, please contact our Data Compliance Officer using one of the following methods:
- Telephone: +44 (0)20 8078 9782
- Email: datacompliance@hankunlondon.co.uk
- Post: Data Compliance Officer, Han Kun LLP, First Floor, 1–2 Royal Exchange Buildings, London EC3V 3LF, United Kingdom
You do not need to use a particular form or follow a specific format. Complaints may be submitted by email, post, telephone or any other reasonable method of communication.
To help us investigate efficiently, please provide:
- Your full name and contact details;
- A clear description of your concern;
- The dates or time period involved;
- The names of any individuals or departments involved (if known); and
- Any supporting documents you think are relevant.
If you are unable to provide all of this information, please still get in touch—we will do our best to assist.
How We Handle a Data Protection Complaint
Acknowledgement
We will acknowledge receipt of your complaint within 5 working days of receiving it. We will confirm who is handling your case and explain the next steps.
Investigation
We will investigate your complaint promptly and fairly, and may contact you if we require further information or need to verify your identity.
Our Response
We aim to provide a substantive written response as soon as reasonably practicable. In most cases, we expect to do so within 15 working days. Where this is not possible, we will keep you informed of our progress and aim to provide a substantive response within 8 weeks.
Further Review
If you are not satisfied with our response, you may ask us to review our decision. Where appropriate, the review will be carried out by another senior member of the Firm who has not previously been involved.
If You Remain Dissatisfied
If you are not satisfied with our final response, you have the right to complain to the Information Commissioner's Office (ICO), which offers a free and independent complaints service for data protection concerns.
ICO Contact Details:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF United Kingdom
📞 +44 303 123 1113
🌐 https://ico.org.uk/make-a-complaint/
You have the right to complain to the ICO at any time. However, we encourage you to contact us first so that we have the opportunity to investigate and resolve your concerns.
If you require this procedure in an alternative format or need assistance in making a complaint, please contact us at datacompliance@hankunlondon.co.uk. We will be pleased to assist you.
Client Complaints
If your concern relates primarily to the legal services we have provided, rather than our processing of your personal data, please refer to our Client Complaints Procedure. That procedure explains how complaints may be referred to the Legal Ombudsman and the Solicitors Regulation Authority where appropriate.
What is a Data Protection Complaint?
A data protection complaint is a concern about how Han Kun LLP has collected, used, stored, shared, retained, disclosed or otherwise processed your personal data, or how we have responded to a request relating to your data protection rights.
Who can complain?
Any individual whose personal data we process may make a complaint.
Han Kun (London) is a trading name of Han Kun LLP, a limited liability partnership registered in England and Wales (Company No. OC453316).
Han Kun LLP is authorised and regulated by the Solicitors Regulation Authority (SRA No. 8009409).
A list of members is available at our registered office: 3rd Floor 1 Ashley Road, Altrincham, Cheshire, United Kingdom, WA14 2DT.
Han Kun LLP is an independently owned, operated and separately insured law firm.
It is independent from other law firms using the ‘Han Kun’ name or brand in other jurisdictions. The shared use of the ‘Han Kun’ name reflects an international brand-sharing and marketing arrangement only and does not imply any shared ownership, liability, partnership, or network.
We are registered with the Information Commissioner’s Office (ICO registration number: ZB821152).
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